CrownBet Rewards Programme 

 

1. What is CrownBet Rewards?


CrownBet Rewards allows you to earn and redeem and receive unique benefits and privileges with CrownBet, Crown Melbourne and Crown Perth.

Becoming a CrownBet Rewards member gives you the ability to earn CrownBet Rewards Points. You can use your CrownBet Rewards Points to redeem for a range of benefits including AFL experiences3, Crown Gift Cards,11 and throughout participating venues at Crown Melbourne and Crown Perth.5

To be a CrownBet Rewards member, simply sign up via the 'My Rewards' page today.

 

2. What is Crown Rewards?


Crown Rewards is Crown's loyalty programme that recognises and rewards you with Points across Crown Melbourne an Crown Perth.

You can be rewarded with Points throughout the Casino, at Crown’s award-winning hotels, world-class restaurants and retail precinct. 5 Just present your Crown Rewards card at participating outlets.

For further information about Crown Rewards and Rules, visit the Crown Rewards website at Melbourne or Perth.

 

Sign Up & Linking

 

3. How can I be part of CrownBet Rewards?


If you don't have a CrownBet Rewards membership you can become a member via the 'My Reward' page.

By opening a CrownBet Rewards membership, you will automatically open a Crown Rewards membership. If you already hold a Crown Rewards membership, you can link your membership to CrownBet Rewards via the 'My Rewards' page.

Once you have opened your Rewards membership, you'll start earning Points for activity straight away.

To be eligible to participate in CrownBet Rewards, your ID must be verified by CrownBet.

 

4. Do I need to have a CrownBet wagering account to join CrownBet Rewards?


No. You can open a CrownBet Rewards membership without opening a wagering account with CrownBet. You can sign up to CrownBet Rewards without opening a wagering account via the 'My Rewards' page.

If you wish to open a wagering account in conjunction with you CrownBet Rewards membership, you can do so via the 'My Rewards' page on the CrownBet website.

 

5. How do I link my account if I’m already a CrownBet member?


Login and link your account to a Crown Rewards membership1 via ‘My Rewards’ on crownbet.com.au to start being rewarded.5 If you don’t have a Crown Rewards account you can become a member online with CrownBet.

 

6. Do I need to have a CrownBet Rewards and Crown Rewards membership to be part of CrownBet Rewards?


Yes, to be a part of CrownBet Rewards, you need both a CrownBet Rewards membership and a Crown Rewards membership. If you don't already have a Crown Rewards membership, this will be opened for you automatically when you sign up for a CrownBet Rewards membership. If you already have a Crown Rewards membership, you can link your memberships at crownbet.com.au/rewards.

 

7. Do I still need to join if I am already a CrownBet member?


Yes. To take advantage of CrownBet Rewards and start earning Points you need to link your CrownBet account with a Crown Rewards membership. If you do not have an existing Crown Rewards membership you can become a member online with CrownBet.

 

8. What do I do if I forget my Crown Membership number?


You need your Crown Rewards membership number to link your accounts. Please contact Crown Rewards by either phoning +61 3 9292 7222 or visit a Crown Rewards information desk at Crown Melbourne or Crown Perth.

 

9. What if I don’t have Crown Rewards Membership?


If you don’t have a Crown Rewards Membership, you can become a member via the ‘My Rewards’ page on the CrownBet website.  Then you need to link your accounts to be part of CrownBet Rewards.

 

10. I have tried to link my CrownBet account to my Crown Rewards membership and received an error message.


Please contact CrownBet Customer Service for assistance.

 

Earning Points

 

11. How do I earn Points?


You can earn Points with Crown Melbourne and Crown Perth, throughout the Casino, at Crown's award-winning hotels, world-class restaurants, and retail precinct.4 To earn Points at Crown, simply present your Crown Rewards card at participating outlets.

You can also earn Points through the competitions and promotions exclusive to CrownBet Rewards members.

If you have a CrownBet Account, you can also earn CrownBet Rewards Points for your activity with CrownBet.
 

12. How many Points do I earn?


Please visit here for a summary of the Points you can earn at CrownBet Rewards.

For information around Crown Rewards, visit the Crown Rewards website at Melbourne or Perth.

 

13. How long will it be before my Points are credited to my account?


Your Points balance will be updated within a few minutes of any earn activity.

During busy periods there may be a delay in Points being credited and it could take 24-48 hours for your Points balance to be updated.

 


14. Do my Points expire?

Yes, if your account does not register at least one transaction (earned or redeemed) for any continuous period of six months, with either CrownBet or Crown Rewards.

 

15. How do I check my Points balance?


Your Points balance will appear under My Rewards.

The same Points balance will also appear on the Crown Rewards website, Member Hub, App and on a VIK machine at Crown Melbourne and Crown Perth.

 

16. Are there any restrictions on earning Points with CrownBet?


CrownBet wagering account holders can earn points for wagering activity. There are some restrictions on earning points for wagering activity, as outlined in the Terms and Conditions.

 

17. Can I retrospectively claim Points?


No, Points for previous bets placed cannot be retrospectively claimed.

 

18. Can I transfer my Points to another account?


No, Points cannot be transferred to another account.

 

19. I have earned Points with Crown and/or CrownBet, however, I cannot see them online with CrownBet.


If you have earned Points with Crown and/or CrownBet and they are not displaying online with CrownBet, please contact CrownBet Customer Service.

 

20. Why are my Points split between CrownBet/Crown Melbourne and Crown Perth?


The Points you earn at CrownBet or Crown Melbourne will display under CrownBet/Crown Melbourne, and the Points you earn at Crown Perth will display under Crown Perth.

 

Redeeming Points

 

21. What can I redeem for?


You can redeem your Points at Crown Melbourne and Crown Perth throughout the Casino, at Crown's hotels, restaurants and retail precinct. You can also redeem your points online at CrownBet Rewards for AFL and NRL merchandise and experiences, Crown Gift Cards, entertainment subscriptions, memorabilia and more. 5

If you have a CrownBet wagering account, you can also redeem points you earn for your wagering activity online with CrownBet Rewards.

 

22. How do I redeem?


You can redeem with CrownBet by visiting the CrownBet Rewards website. You can also redeem Points at Crown by presenting your Crown Rewards card at participating outlets. 5

 

23. What if I don't have enough Points to redeem?


You need to have the full amount of Points to redeem any store item online at CrownBet.

At Crown you can choose to use a combination of Points plus Pay if you do not have enough Points to redeem the total amount (minimum redemptions apply on certain redemptions).

 

24. Can I redeem Status Credits?


No, Status Credits are used for tier purposes only and cannot be redeemed.

 

25. Can I use my Crown Perth Points to redeem on CrownBet website?


No, you must transfer your Points to Crown Melbourne before you can use them on the CrownBet website.

 

26. How do I transfer my Points between CrownBet/Crown Melbourne and Crown Perth?


You can transfer your Points between CrownBet/Crown Melbourne and Crown Perth by clicking on the Transfer button below where your Points are displayed.

Please note: you must transfer all of your Points. Partial transfers are not allowed.

 

Membership, Points & Tier

 

27. What is a Membership Tier?


Crown Rewards has five membership Tiers; Member, Silver, Gold, Platinum and Black (by Invitation only). 6

As a new member, you’ll join the programme as Member Tier and you will be able to progress to a higher membership Tier if you earn enough Status Credits within your membership Tier Period. 6

The higher your membership Tier, the more benefits and privileges you will enjoy.

 

28. What is my Membership Cycle?


Your Membership Cycle is the six month review period that is used to determine your Tier.

Your membership is reviewed every six months on 1 April and 1 October.

Your Membership Tier is based on the number of Status Credits earned in the six months prior to these dates.

 

29. What are Status Credits?


Status Credits determine your Tier Level and the subsequent benefits you will receive.

 

30. How do I earn Status Credits?


To earn one Status Credit, you need to earn 500 Points at Casino or CrownBet, or 1,500 Points at Crown Restaurants, Hotels, Bars, Events or Shopping.

 

31. How do I maintain or upgrade Tier?


To upgrade or maintain your Membership Tier, you must achieve the required number of Status Credits within your Membership Cycle. Member - Entry Level; Silver - 5 Status Credits; Gold - 25 Status Credits; Platinum - 100 Status Credits; Black - By Invitation only.

If you do not earn enough Status Credits during a Membership Cycle, you will move down to the next Membership Tier.

 

32. Do my CrownBet Points contribute to my Tier?


Base Points (standard Points) earned with CrownBet will contribute to Tier.

 

33. What are Base Points/Standard Points?


Base Points are Points earned when you place a bet with CrownBet and are earned based on the table here.

 

34. What are Bonus Points?


Bonus Points are Points earned as part of a promotion or special offer. Bonus Points do not contribute to your Tier status.

 

35. How do I get a new Crown Rewards card with my new Tier?


To get your new membership card you need to visit a Crown Rewards desk at Crown Melbourne or Crown Perth.

 

36. What happens if I do not have enough Status Credits to maintain my current tier?


If you don’t have enough Status Credits to maintain your tier by the end of your Membership Cycle, then your Tier is adjusted to the next tier down.

 

37. How do I cancel my CrownBet Rewards Membership?


You can cancel your CrownBet Rewards account by contacting CrownBet Customer Service.

 

38. Are there any earning or redemption restrictions?


If you create a Crown Rewards membership online through CrownBet, you will be able to earn and redeem Points with CrownBet and earn Points at Crown Melbourne and Crown Perth, excluding any gaming turnover.

To be able to earn Points for gaming turnover, and be able to redeem you Points throughout Crown Melbourne and Perth5, you will need to visit a Crown Rewards desk.

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