ID Verification
Account Verification
All licensed bookmakers within Australia are required to complete mandatory identification validation on all customers as stipulated by the Federal Government of Australia. At CrownBet we have made this process as simple as possible for you.
At CrownBet we will attempt to verify all customers electronically using Equifax. CrownBet.com.au uses the secure services of Equifax Solutions to run an ID check on the details you provide when you first join.
Go to: Account Verification International Customers Top
1. What is Account Verification?
Any person that has an account registered with an Australian Bookmaker is required to complete customer identification within 45 days of first transacting on the account or prior to any withdrawals being processed, as stipulated by the Federal Government of Australia. At CrownBet we have made this process as simple and easy as possible.
*Some account holders will be asked to provide identification before 45 days, this is at the discretion of the Customer Security Department.
At CrownBet we will attempt to verify all customers that reside in Australia electronically after their first transaction. Should the Equifax ID validation service not be successful you are required to verify your identity by providing certified copies of your identification.
Go to: Account Verification International Customers Top
2. Certified Documents
Should the Equifax ID validation not be successful you are required to verify your identity by providing certified copies of your identification.
Documents we accept
Please provide ONE Document from Section 1 and ONE Document from Section 2.
A total of TWO documents must be submitted to CrownBet.
Section 1
Please provide ONE of the documents listed below
Passport
Drivers Licence
Proof of Age Card
National Identity Card
Section 2
Please provide ONE of the documents listed below
Recent Bank Statement
Medicare Card
Centrelink Card
Recent utilities Bill
Home Insurance Papers
Motor Vehicle Registration
Property Lease Agreement
Property Rates Notice
Private Health Insurance Card/Statement
Please ensure that all documents are valid (Any documents which are expired will not be accepted).
Clear legible copies should be made of the original documents. Usually the copies of licences and passports will need to be enlarged to 200%.
Clients should print their name and Username on copies of the original documents and sign the document copies in front of the Certifier.
The Certifier should then write the following on the document:
'I certify that this copy is a true copy of the original document that I have sighted'.
Name
Position
ID or Employee number
Phone Number
Signature
Date
Go to: Account Verification International Customers Top
3. How Can I Send in My Documents
Email: Scan or take a photograph of your certified documents and email to: id@CrownBet.com.au
Fax: Fax your certified documents to: 1800 657 960
Post: Post the photocopied certified documents to:
CrownBet Account Verification
GPO BOX 4279,
MELBOURNE VIC 3001
Go to: Account Verification International Customers Top
4. Who Can Verify My Documents?
1 Doctor
2 Legal practitioner
3 Medical practitioner
4 Nurse
5 Optometrist
6 Police Officer
7 Pharmacist
8 Physiotherapist
9 Psychologist
10 Justice of the Peace
11 Veterinary surgeon
12 Teacher (School, University)
13 Permanent employee of the Australian Postal Corporation
14 Bank, Building Society or Credit Union officer with 2 or more continuous years of service
15 Judge of a court
16 Justice of the Peace
17 Magistrate
18 Member of the Australian Defence Force
19 Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the National Institute of Accountants
20 Member of the Parliament (Commonwealth, state, territory or local government)
21 Employee of: the Commonwealth, state/territory, or local government
22 Police officer
23 Sheriff’s officer
24 Teacher employed on a full‐time basis at a school or tertiary education institution
Note: All documents must CERTIFIED and be in ENGLISH.
Go to: Account Verification International Customers Top
4. Card Verification
Please note: A copy of the account holder's Credit Card may need to be submitted to CrownBet before a withdrawal can be processed, If requested by our Customer Security Team.
Before sending in a copy of your card please cover the middle eight digits on the front of the credit card.
Should the copies be illegible, you will be asked to re-submit your identification until all details are clearly legible. (Note: Copies of licence and credit cards should be enlarged to 200% and lightened prior to faxing.)
Copies of identification documents can be faxed to 1800 657 960 or scanned and emailed to id@CrownBet.com.au
Or Post your documents to:
CrownBet Pty Ltd, ID Verification,
GPO BOX 4279,
MELBOURNE VIC 3001
Please note that you will only be required to supply this information once. However, if you register additional cards on our system we will require copies of these cards as well.
We reserve the right to hold funds for 60 days if we are not satisfied with the identification details received from the client.
NOTE: If the account activity meets certain levels in the future, CrownBet may be required to obtain additional information. Information about any additional requirements will be advised if/when it is required but may include certified copies of information previously supplied to CrownBet. Failure to supply such additional information may result in the CrownBet account being suspended.
Go to: Account Verification International Customers Top
International Customers
All international customers must complete verification before they can deposit or place a bet
Go to: Account Verification International Customers Top
1. Documents We Accept
Please provide ONE Document from Section 1 and ONE Document from Section 2. A total of TWO documents must be submitted to CrownBet.
Section 1
Please provide ONE of the documents listed below
Passport
Drivers Licence
Proof of Age Card
National Identity Card
Section 2
Please provide ONE of the documents listed below
Recent Bank Statement
Or
Recent utility Bill
Please ensure that all documents are valid (Any documents which are expired cannot be accepted).
Clear legible copies should be made of the original documents. Usually the copies of licences and passports will need to be enlarged to 200%.
Clients should print their name and PIN on the copies of the original documents and sign the documents in front of the Certifier.
The Certifier should then write:
I certify that this copy is a true copy of the original document that I have sighted.
Name
Position
ID or Employee number.
Go to: Account Verification International Customers Top
2. How can I send in my documents
Email: Scan or take a photograph of your certified documents and email to: id@CrownBet.com.au
Fax: Fax your certified documents to: +61 3 9257 3690
Post: Post the photocopied certified documents to:
CrownBet Account Verification
GPO BOX 4279,
MELBOURNE VIC 3001
Go to: Account Verification International Customers Top
3. Who Can authorise My Documents?
1 Doctor
2 Legal practitioner
3 Medical practitioner
4 Nurse
5 Optometrist
6 Police Officer
7 Pharmacist
8 Physiotherapist
9 Psychologist
10 Justice of the Peace
11 Veterinary surgeon
12 Teacher (School, University)
13 Permanent employee of the Australian Postal Corporation
14 Bank, building society or credit union officer with 2 or more continuous years of service
15 Judge of a court
16 Justice of the Peace
17 Magistrate
18 Member of the Australian Defence Force
19 Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the National Institute of Accountants
20 Member of the Parliament (Commonwealth, state, territory or local government)
21 Employee of: the Commonwealth, state/territory, or local government
22 Police officer
23 Sheriff’s officer
24 Teacher employed on a full‐time basis at a school or tertiary education institution
Note: All documents must CERTIFIED and be in ENGLISH.
Go to: Account Verification International Customers Top
